Terms of Service

• "Customer": the business, company or organization that opened an account on the Service, and anyone who registers on its behalf.
• "Account Admin": the person who registered the Customer or who holds administrative permissions in the Service.
• "User": any person given access to the Service under the Customer's account, including employees, managers and team leaders.
• "Customer Data": any data the Customer or its Users enter, upload or create in the Service, including personal data about employees.
• "Subscription": the paid plan selected by the Customer, including its billing period and permitted number of Users.

The Service is intended for business use only, to manage employees, shifts, attendance and tasks. It is not intended for consumers for personal, household or family purposes.

You must be at least 18 years old and legally capable of entering into a binding contract. If you register on behalf of a business, you represent that you are authorized to bind it to these Terms, and the business is responsible for all activity under its account.

KronosTeam is a software-as-a-service (SaaS) workforce management platform. Among other things, it includes shift scheduling, a time clock (including location capture, if enabled by the Customer), absence management, tasks and boards, internal messaging, reports, estimated hours and payroll calculations, statistical analytics, and third-party integrations.

We may change, improve, add or remove features from time to time at our discretion. If we remove a material feature included in a paid Subscription, we will give reasonable advance notice.

The Service is provided "AS IS" and "AS AVAILABLE". We do not guarantee that the Service will meet the Customer's specific requirements, operate without interruption, or be error-free.

You must provide accurate, complete and current information at registration, and keep it up to date.

The Customer and its Users are responsible for keeping their login credentials, passwords and verification codes confidential. Any action taken with a User's credentials is deemed an action of the Customer. We strongly recommend enabling two-factor authentication (MFA).

You must notify us immediately of any suspected unauthorized use of the account or security breach.

The Customer is responsible for managing the Users in its account, granting and revoking permissions, and promptly removing employees who have left.

Use of the Service requires a paid Subscription at the prices published on the website at the time of purchase. Prices are in US dollars unless stated otherwise.

Payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the authorized reseller and Merchant of Record for the Service. Paddle is the seller of record, and is responsible for collecting payment, issuing invoices, and collecting applicable taxes such as VAT or sales tax. Paddle's Buyer Terms also apply to your purchase. We do not store credit card details.

Subscriptions renew automatically at the end of each billing period (monthly or annual, per the selected plan), and are charged to the stored payment method until cancelled.

We may change prices. A price change for an existing Subscription takes effect only from the next billing period, with at least 30 days' notice. Continuing the Subscription after the change takes effect constitutes acceptance of the new price.

If a payment fails, we may restrict access to the Service or suspend the account until payment is made.

Use is limited to the number of Users included in the Subscription. To add Users beyond that limit, you must upgrade.

You may cancel your Subscription at any time from the account's billing settings or by contacting us. Cancellation takes effect at the end of the current billing period, and access continues until then.

Refund eligibility is governed by the Refund Policy, which forms part of these Terms. Nothing in these Terms limits any right that cannot be waived under applicable law.

Customer Data belongs to the Customer. With respect to personal data about employees and Users, the Customer is the controller (database owner), and we act solely as a processor (holder) on its behalf. We process that data only to provide the Service and according to the Customer's instructions, as reflected in its use of the Service.

The Customer is solely responsible for, and represents and warrants, the following:

• It has a lawful basis to collect and process all data it enters into the Service. This includes ID numbers, dates of birth, addresses, wages, attendance, location, absences and medical certificates.
• It has given its employees all notices required by law, and obtained their consent where required. This includes notice of location collection, monitoring, connection of mailboxes or calendars, and automated analytics.
• Its use of the Service complies with all employment and privacy laws that apply to it. These include the Israeli Protection of Privacy Law, 5741-1981 and its regulations, the Hours of Work and Rest Law, the Wage Protection Law, the Notice to Employee Law, the EU/UK GDPR where applicable, and case law on workplace privacy.
• It connects an employee's mailbox, calendar or other account to the Service only with that employee's explicit and informed consent, and in accordance with the law.
• It does not enter data it is not permitted to hold, and does not enter sensitive data beyond what is necessary for the legitimate purpose of its use of the Service.

Requests from employees or Users to access, correct or delete their data will be referred to the Customer. We will provide reasonable assistance to the Customer as required by law.

The Customer is responsible for backing up and exporting data that is important to it. We are not liable for data loss caused by actions of the Customer or its Users, such as deletion or editing.

The Service displays automated calculations, estimates and outputs. These include working hours and overtime, payroll simulations and estimates, attendance reports, suggested schedules, and statistical indicators such as a "burnout score".

These outputs are aids only. They may be incomplete or inaccurate, and they are not legal, accounting, tax, payroll or HR advice. The Customer must independently verify every calculation with a qualified professional before relying on it.

No decision about an employee, including termination, pay, promotion or discipline, may be made based solely on an automated output of the Service. The Customer alone is responsible for all such decisions, and for paying wages correctly and on time.

You may not use the Service, or allow others to use it, for any of the following:

• Unlawful activity, or activity that infringes the rights of others, including their privacy.
• Covert surveillance of individuals, or collecting data about a person without a lawful basis.
• Uploading malware, or attempting to breach, disrupt, or circumvent the security or usage limits of the Service.
• Reverse engineering, copying, reproducing or reselling the Service, or using it to build a competing product.
• Automated data collection (scraping), or abnormal load that burdens the system.
• Sending spam or offensive, misleading, threatening or infringing content.
• Sharing login credentials, or giving access to anyone who is not an authorized User.

We may suspend or restrict an account immediately and without prior notice if we reasonably believe it violates this section or harms the Service, us or any third party.

The Service allows sign-in with, and integration with, third-party services such as Google, Apple and Microsoft. Their use is subject to those providers' own terms and privacy policies.

We are not responsible for the availability, operation, content or changes of third-party services, or for any damage arising from their use. You may disconnect an integration at any time.

All rights in the Service belong to the Company or its licensors. This includes the software, code, design, interface, trademarks, documentation and content we provide. These Terms grant the Customer no right in the Service other than a limited license to use it. The license is non-exclusive, non-transferable, and valid only for the Subscription term.

The Customer grants us a license to host, copy, display and process Customer Data, solely as needed to provide the Service, support and security, and to comply with law.

We may use aggregated, anonymized statistical data that does not identify the Customer or any individual to improve the Service.

If you give us suggestions or feedback, we may use them freely and without compensation.

We use reasonable efforts to keep the Service available. We do not commit to continuous availability or any service level (SLA) unless agreed in a separate written agreement.

There may be interruptions for maintenance, upgrades or security, and failures beyond our control, such as hosting, network or power outages. Where possible, we will give advance notice of planned interruptions.

Support is provided by email and the ticket system, on business days and within a reasonable time.

Each party will keep confidential any non-public information of the other party received through the Service, and use it only for the purpose of this agreement. This does not apply to information that is public, lawfully received from a third party, or required to be disclosed by law or by order of a competent authority.

To the maximum extent permitted by law, we disclaim all representations, warranties and conditions, express or implied, regarding the Service. This includes merchantability, fitness for a particular purpose, accuracy, non-infringement and availability.

We are not responsible for the content entered by the Customer or its Users, for its accuracy or lawfulness, or for decisions the Customer makes based on the Service.

To the maximum extent permitted by law, the Company, its officers, employees and suppliers will not be liable for any indirect, consequential, special, punitive or incidental damages. This includes loss of profits, revenue, goodwill or data, business interruption, claims by the Customer's employees, and fines or penalties imposed on the Customer. This applies under any theory of liability, whether contract, tort or otherwise, even if we were advised of the possibility of such damages.

To the maximum extent permitted by law, the Company's total aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed the amount the Customer actually paid for the Service in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or willful misconduct.

The Customer will indemnify and hold harmless the Company, its officers and employees from any damage, loss, liability, fine or expense, including reasonable attorneys' fees, arising from any of the following:

• A breach of these Terms by the Customer or its Users.
• Customer Data, or its collection and processing without a lawful basis or without the required notice or consent.
• Any claim by an employee, User, authority or third party about the employment relationship between the Customer and its employees, wages, attendance, employee privacy or monitoring.
• Any unlawful use of the Service.

We will notify the Customer of any such claim within a reasonable time and allow it to defend the claim.

These Terms apply from your acceptance until you stop using the Service.

We may suspend or terminate an account in any of these cases: a breach of these Terms, non-payment, a request by a competent authority, or a risk to security or to third parties. Where a breach can be cured, we will give notice and a reasonable time to cure it, unless the circumstances require immediate action.

After a Subscription ends, data is kept for 30 days. During that period the Customer may request an export. After that, we may permanently delete Customer Data. Backups are deleted in the normal backup cycle, and within no more than 90 additional days, unless the law requires longer retention.

Provisions that by their nature are intended to survive termination will survive. These include intellectual property, confidentiality, disclaimer, limitation of liability, indemnification, and governing law.

We may update these Terms from time to time. We will give notice of material changes on the website or by email at least 14 days before they take effect, unless the change is required by law.

After a material change, you will be asked to accept the updated Terms before continuing to use the Service. If you do not agree, you may cancel your Subscription before the change takes effect.

These Terms, and any matter arising out of or relating to them, are governed exclusively by the laws of the State of Israel, without regard to conflict-of-law rules.

The competent courts of the Haifa district have exclusive jurisdiction over any such matter.

Before filing a claim, the parties will try in good faith to resolve the dispute by direct negotiation for at least 30 days from written notice.

• These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between the parties, and they supersede any prior representations or understandings.
• If any provision is held invalid or unenforceable, it will be interpreted to give effect to its intent as far as possible, and the remaining provisions stay in effect.
• A waiver, forbearance or extension in one instance is not a waiver of any right.
• The Customer may not assign its rights or obligations without our written consent. We may assign ours as part of a merger, acquisition or sale of business, provided the Customer's rights are not harmed.
• We are not liable for delay or failure caused by circumstances beyond our reasonable control (force majeure). These include war, terrorism, epidemic, natural disaster, widespread infrastructure failure, or a cyberattack.
• Notices will be sent to the email address registered on the account, and are deemed received one business day after sending.
• These Terms are published in Hebrew and English. In case of conflict, the Hebrew version prevails.
• Our system records are prima facie evidence of their content. This includes the record of acceptance of these Terms, with its time, version and IP address.

For questions about these Terms, contact us at aviel.nachmias@gmail.com.